Refund Policy
Effective 12 October 2026
This English version is a translation for convenience. If anything differs, the Indonesian version prevails.
Desktop apps
- If the app does not run on your device (with an operating system listed on the product page) and we cannot fix it, you can request a full refund within 7 days of payment.
- Refunds do not apply to a change of mind after the license key has been used.
Digital services & invoices
- Cancellation before work begins: full refund.
- Work already in progress: according to the written agreement for that service.
Overpayment or double payment
Any overpayment or duplicate payment is refunded in full after verification.
How to request
- Email hello@labstory.id, or reply to your receipt email.
- Include the invoice code, your name, and the reason (for technical issues: your OS and the error message).
- Approved refunds are transferred to an account in the payer's name within 7 business days.